We strive for customer delight.

Evolver specializes in the development of enterprise approaches for superior customer satisfaction

through integrated processes and cost effective end user support.

These approaches improve overall organizational responsiveness,

both externally to customers and internally within the workforce.

Evolver’s information technology solutions lead to faster problem resolution,

increased customer intimacy, and improved control of assets and investments.

We implement end user support enhancements for process and application integration.

We make systems easier to use and promote consistency across the organization while meeting and exceeding Service Level Agreements.

END USER SUPPORT SERVICES

CUSTOMER CARE STRATEGY

Our customer focused processes and product enhancements improve the customer experience, create loyalty, and improve the bottom line. We use a holistic assessment of customer expectations and incorporate these into organizational information technology changes.
To enhance the customer experience, Evolver utilizes a continuous feedback method that collects customer data, compares this to established metrics, refines processes, leverages technology, and optimizes the final processes . Our customer care strategies have generated major operational improvements from both a financial and efficiency standpoint in government, financial, and automotive markets.

REMOTE WORKFORCE MANAGEMENT

With the rapid growth of offsite employees, there are increased challenges for end user support. Evolver provides organizations with remote workforce support including:

Asset delivery and management

Continuous workflow monitoring

Application updates and delivery

Regardless of the size or location of your workforce, look to Evolver to provide the IT support your remote workforce requires.

SERVICE DESK MANAGEMENT

Evolver provides full service desk support for enterprises of all sizes. Our cross-trained team of empowered Service Technicians have end-to-end responsibility. This service desk management team addresses customer inquiries and provides problem resolution, technical advice, and software user support.

We constantly identify new approaches and processes to improve service desk delivery while reducing costs.

CUSTOMER CALL CENTER & TECHNICAL SUPPORT

Our infrastructure expertise, combined with our experience staffing and operating service desks, gives us the unique ability to quickly and efficiently establish call centers of any size.

We understand the relationship between telecommunications, networks, and computing and the requirements of 24/7/365 staff reacting to customer needs. We ensure the call center is the right size for your organization, while allowing for future growth without major investment.

We incorporate new approaches, such as cloud and service offerings, into our customer call center designs so they are secure, resilient, and efficient.

PROCESS OPTIMIZATION & DELIVERY

Evolver’s combined expertise in end user support and big data programs enables us to identify customer support process optimization through advanced analytics and analysis.

We collect, analyze, and evaluate the right data. This method provides valuable insight to customer interactions without requiring huge investments in computing resources.

CUSTOMER INTERFACE APPLICATIONS

Today’s customer and workforce enhancement environment is equal parts client interaction and software development. New applications allow customers to resolve their issues quickly without direct calls to a help desk. These customer interface applications are the most efficient and cost effective end user care approach.
Evolver develops applications to satisfy end user needs that solve their problems while reducing frustrating user interfaces. We also tightly integrate these applications with the service desk features so customers easily move from application-based solutions to human interaction.

EVOLVER PRINT SERVICES

Evolver Print Services (EPS) delivers an all-inclusive, secure print management solution.
We incorporate all phases of print services: procurement, deployment, lifecycle maintenance, and decommissioning. Our comprehensive print services liberate clients from unpredictable burdens associated with the costs of hardware, maintenance, and other consumables. The additional benefit is that we relieve logistical and administrative challenges.
Evolver delivers print services either at a fixed cost or cost plus fixed fee basis. Our predictable pricing meets changing business requirements and helps you plan during rapid scaling or other organizational changes.

We strive for customer delight.

END USER SUPPORT SERVICES

CUSTOMER CARE STRATEGY

REMOTE WORKFORCE MANAGEMENT

SERVICE DESK MANAGEMENT

CUSTOMER CALL CENTER & TECHNICAL SUPPORT

PROCESS OPTIMIZATION & DELIVERY

CUSTOMER INTERFACE APPLICATIONS

EVOLVER PRINT SERVICES

Are you ready to be delighted? Let’s talk about your ideal scenarios.

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