Transforming our customers' operations for modern demands
Evolver designs, builds, operates, and secures scalable IT infrastructures to both meet operational needs and strategic objectives. Our IT support experience includes government-scale implementations involving critical and complex infrastructure and data security for enterprises of all sizes.
The Evolver approach improves overall organizational responsiveness, both externally to the customer and internally within the workforce. Our enterprise transformation solutions lead to faster problem resolution, increased customer intimacy, and improved control of assets and investments.
Evolver prioritizes creating secure, resilient environments designed for continuous operation and recovery from disasters, integrating security, performance, stability, and recoverability from the project’s inception.
We offer comprehensive help desk and IT support solutions with a versatile, cross-trained team dedicated to enhancing the end user experience through multiple methods of access.
Evolver’s extensive system’s background supported by structured and certified processes and procedures integrates all aspects of security, performance, adaptability, asset management, and recoverability into our service delivery paradigm.
Our AWS, Azure, Google, and Microsoft certified cloud specialists, advisers, and managers guide you through your migrations, implementations, and operations to provide secure and optimized solutions and reduced maintenance costs.
Enterprise Help Desk Services
- Service/call center operations
- Tier 0-4 support (self-service through SME/vendor escalation)
- Deskside and VIP support
- ITSM product deployment, integration, and operations
- CPI for support operations
Enterprise Infrastructure Support
(Cloud and On-Prem)
- Network and data center operations
- System management and security
- Infrastructure updates and modernization
- Performance, tuning, and scalability
- Backup and recoverability
- Disaster recovery
- Video teleconferencing and AV systems
- VDI implementation and support
- Vendor support coordination
- Security event management
- System security maintenance and patching
- Network and system vulnerability scanning and remediation
- End User product training and education
- Curriculum development
- COTS product user and support certification
- ITSM product training including incident and ticket management.
- ITIL v.4 certification
- Inventory management
- Asset purchasing
- Sparing and stockpile strategies
- Lifecycle management
- Software license and asset management
- System deployment and recovery
- Configuration management