Capabilities
Enterprise Infrastructure
Transforming our customers' operations for modern demands
Evolver designs, builds, operates, and secures scalable IT infrastructures to both meet operational needs and strategic objectives. Our IT support experience includes government-scale implementations involving critical and complex infrastructure and data security for enterprises of all sizes.
The Evolver approach improves overall organizational responsiveness, both externally to the customer and internally within the workforce. Our enterprise transformation solutions lead to faster problem resolution, increased customer intimacy, and improved control of assets and investments.
Case Study
Sustainable IT Support and Technology Partnership
with Government Client
Case Study
with Government Client
High Resiliency
Evolver prioritizes creating secure, resilient environments designed for continuous operation and recovery from disasters, integrating security, performance, stability, and recoverability from the project’s inception.
Modern Support
We offer comprehensive help desk and IT support solutions with a versatile, cross-trained team dedicated to enhancing the end user experience through multiple methods of access.
Experienced Perspective
Evolver’s extensive system’s background supported by structured and certified processes and procedures integrates all aspects of security, performance, adaptability, asset management, and recoverability into our service delivery paradigm.
Reliable Partners
Our AWS, Azure, Google, and Microsoft certified cloud specialists, advisers, and managers guide you through your migrations, implementations, and operations to provide secure and optimized solutions and reduced maintenance costs.
Capabilities Details
Enterprise Help Desk Services
- Service/call center operations
- Tier 0-4 support (self-service through SME/vendor escalation)
- Deskside and VIP support
- ITSM product deployment, integration, and operations
- CPI for support operations
Enterprise Infrastructure Support
(Cloud and On-Prem)
- Network and data center operations
- System management and security
- Infrastructure updates and modernization
- Performance tuning and scalability
- Disaster recovery
- Video teleconferencing and AV systems
- VDI implementation and support
- Vendor support coordination
- Ransomware mitigation and support
- Security monitoring, hardening, patching, and recovery
SOC Operations
- Security event management
- System security maintenance and patching
- Network and system vulnerability scanning and remediation
- Server, workstation, VDI, & user experience monitoring & modeling
- Artificial Intelligence driven software solutions
Training
- End User product training and education
- Curriculum development
- COTS product user and support certification
- ITSM product training including incident and ticket management.
- ITIL v.4 certification
Asset Management
- Inventory management
- Asset purchasing
- Sparing and stockpile strategies
- Lifecycle management
- Software license and asset management
- System deployment and recovery
- Configuration management
- Asset discovery
- Firmware remediation
